UI Claims Administrator

Drive HR Excellence While Managing Critical Unemployment Claims

In the evolving world of HR and Recruitment Services, strategic accuracy fuels stronger workforce outcomes. This role places you at the forefront of unemployment claims management—turning complex data, documentation, and compliance details into precise, business-ready solutions. Gain global exposure, sharpen your analytical expertise, and advance into a career that positions you as a trusted authority in workforce operations.

What You’ll Do

Be part of our client’s team as a UI Claims Administrator, supporting the processing of unemployment claims, decisions, and hearings. You’ll help implement HR initiatives, ensure compliance, and maintain accurate records, all while contributing to an employee-focused, high-performance culture and advancing your expertise in global HR operations.

Career Snapshot

Employment type: Indefinite term type contract
Shift: Day Shift (8 AM to 5 PM Colombia Time), Weekends Off
Work setup: Work from Home/Remote

Why You’ll Love It

• 5 days work week
• Weekends off
• Work from home arrangement
• 20 vacation days in total
• Prepaid medicine
• Fully-customized Emapta laptop and peripherals
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime Office Locations - Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)

Your Credentials

Education

• High school diploma required
• Associate or Bachelor’s degree preferred

Skills & Experience

• 1 to 3 years of relevant experience; equivalent combination of education and experience considered
• Experience with Microsoft Office products
• Excellent written and oral communication skills
• Experience in a fast, multi-tasking environment a plus
• Knowledge of unemployment claims a plus
• Experience working with dated materials and meeting deadlines
• Experience in a goal-driven environment preferred

Physical Requirements

• Sitting: Often
• Standing/Walking: Occasionally
• Climb or balance: Occasionally
• Stoop, kneel, crawl: Seldom
• Talk/Hear/Speak: Constantly
• See/Read: Constantly
• Reading/Writing/Typing: Often
• Work Environment: Indoor office setting

Key Responsibilities

Essential Duties

• Establish partnerships and rapport with clients to support unemployment processing needs
• Determine and process unemployment data using CaseBuilder (SIDES) and Prism (CRM) technologies
• Receive and process incoming claims and determinations hearings; build Prism cases within 24 hours of notification
• Document all case activity in CaseBuilder and ClientSpace programs
• Provide timely and detailed responses to all assigned claims and state separation notices
• Analyze and organize new and pending unemployment claims, determinations, and hearing notices; post information to create cases in the CRM system
• Ensure accuracy of claimant and employer paperwork and records
• Respond to mandatory state separation notices (e.g., Louisiana online form LC77) using termination information from the G&A system
• Review and respond to specific state requests for UI claim information using client-provided termination and separation data
• Establish and maintain positive working relationships with managers and employees
• Utilize ClientSpace per department guidelines
• Check the UI Queue as assigned and delegate cases prior to departure
• Record proper separation/disposition codes efficiently
• Provide current and accurate separation information to applicable State Agencies

Other Duties

• Attend departmental and company meetings as required
• Perform other administrative duties within the scope of UI claims as directed by the UI Manager
• Coordinate with state agencies, including returning state calls and responding to other requests as needed

Competencies

• Communicate clearly and concisely, both orally and in writing; listen and understand perspectives, propose solutions
• Establish trust and respect through honesty and professionalism
• Identify problems and ensure prompt, efficient resolution; seek assistance as necessary
• Follow through on commitments and take ownership of decisions, actions, and outcomes
• Establish effective relationships with internal and external clients to understand and exceed their needs

About Our Client

Our client is a leading HR and Recruitment Services company with over 25 years of experience delivering world-class HR solutions. They empower businesses to thrive by providing payroll, compliance, benefits, and workforce management expertise. Known for exceptional client service, they have earned numerous awards for growth, workplace culture, and innovation. With a strong leadership team and a history of evolving with client needs, they combine scalable solutions, industry expertise, and a people-focused approach to drive business success globally.

Your Future Team at Emapta Latam

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,000 clients worldwide and a team of over 10,000 talented professionals, Emapta continues to set new standards in the industry.

Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

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